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Devices and setup

IPTV Setup Guide for Phones, Tablets and Computers

How to prepare an Android or Apple phone or tablet, or a Windows or Mac computer, for an IPTV player app and a stable connection.

Phones, tablets and computers are convenient ways to watch away from the main television. The steps below cover the preparation that applies to most devices. We send the exact app and details for your device on WhatsApp.

Phones and tablets

Check that your operating system is up to date. Open Settings, then About or Software update. Make sure there is enough free storage, then install the player app that support recommends from the Google Play Store or Apple App Store. Allow notifications or background activity only if you want them.

Windows and Mac computers

Check the operating system version and install pending updates. Support will tell you which player to use for your computer. Install it from a source we confirm, and keep your security software switched on while you do so.

Use a good connection

On Wi-Fi, stay within a reasonable distance of the router. On a laptop, a USB or built-in Ethernet connection is the steadiest option. Read internet speed, Wi-Fi and streaming quality explained for more.

Mobile data

Video uses a lot of data. If you watch on a mobile network, check your allowance, and be aware that signal strength changes as you move.

Casting to a television

Some phones and computers can send the picture to a television. Results depend on the devices involved, so test it before relying on it.

Sign in and get help

After you subscribe, we send your details on WhatsApp. If something does not work, try our troubleshooting steps or contact us.

Questions about your setup?

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